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Patient Safety in Healthcare

The best way to ensure your Patient Safety is to be Involved and an Active Member of your Healthcare Team.

Ask questions:

About your healthcare if you have concerns. It can be helpful to have a family member or friend present to assist in understanding the information you receive. A Patient Advocate can also be present to assist.

Questions you might ask:

  • what is my diagnosis?
  • what are my options for treatment?
  • are there any risks?
  • are there alternatives?

Before you are discharged from hospital or leave the healthcare provider’s office ask:

  • what are my medications, dosages and side effects to watch for?
  • when is my follow-up appointment?
  • Will I need Home Health Care?

Ask who will be in charge of your care when you are having a medical or diagnostic test:

  • Tell the person providing the test, if you think you have been confused with another patient.

Become actively involved in your health care:

  • Make sure your healthcare providers confirm your identity before administering medicationsor treatment.
  • Make sure that the medication given to you is the correct medication.
  • If you are having surgery, make sure the healthcare team and  surgeon agree on the procedure you are having, and make sure that the area to be operated on is marked.
  • If an error happens, your healthcare providers must tell you.
  • You may need a Patient Advocate to resolve your concerns about the error.

iCare Navigator provides a Patient Advocacy service that can provide Support to Navigate the healthcare system and explore options as well as Advocate on your behalf to resolve Quality of Care/Patient Safety concerns and Educate on Healthcare Law regarding Patient Safety.

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Mary Gavel is an expert in Healthcare Risk Management, Patient Safety, Patient Relations and Privacy. She has worked in various positions including as a Senior Advisor – Patient Relations at Trillium Health Partners, Chief Privacy Patient Affairs Officer at Women’s College Hospital and Director – Risk Management and Patient Relations at Rouge Valley Health System.

Posted in Navigation & Patient Advocacy
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Written by
Mary Gavel
Mary Gavel is an expert in Healthcare Risk Management, Patient Safety, Patient Relations and Privacy. She has worked in various positions including as a Senior Advisor – Patient Relations at Trillium Health Partners, Chief Privacy Patient Affairs Officer at Women’s College Hospital and Director – Risk Management and Patient Relations at Rouge Valley Health System.
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